Our Policies

1. Service Overview

Presto Valet provides a convenient pick-up and delivery service for our customers, offering door-to-door dry cleaning and laundry services. This policy outlines the terms and conditions under which this service operates, including scheduling, delivery, payment, and service responsibilities.

2. Eligibility

3. Account Setup

4. Service Area and Availability

Presto Valet offers pick-up and delivery services within specific zones determined by our proximity to the dry-cleaning facility, route convenience, traffic patterns, and parking conditions. Our service areas include selected locations in Virginia, Maryland, and Washington DC.

• Virginia: Fridays
• Maryland: Mondays or Thursdays
• Washington DC: Tuesdays or Fridays

Note: Pick-up and delivery services are not available on Wednesdays, Saturdays, or Sundays. Special arrangements may be possible in certain situations.

Service hours are typically between 7:00 AM and 4:00 PM. Due to variables such as customer location, traffic, weather conditions, and other factors, exact pick-up and delivery times cannot be provided and may vary based on the driver’s route.

For any items with standard turnaround, pick-up and delivery services can be scheduled on a weekly, bi-weekly, or twice-a-week basis, depending on location and volume. Specialty items, alterations, household items, and any garments or goods sent to our outsourced partners—such as fur, leather, suede, rugs, and shoes—may require longer turnaround times depending on the vendor’s schedule

5. Scheduling Pick-ups and Deliveries

All pick-up and delivery scheduling must be completed online through our website or app. While we do our best to accommodate requests made by phone, text, or email, we cannot guarantee availability through those methods.

Cancellations for a scheduled pick-up must be made at least by 8:00am on the scheduled pick-up/delivery day. Failure to notify Presto Valet may result in a $15 no show service fee.

Cancellations can be made using one of the following methods:

• Phone: 703 998 6464
• Email: presto@prestovalet.net
• Web: www.prestovalet.net

If, due to unforeseen circumstances such as inclement weather, mechanical issues, employee shortages, equipment failures, traffic, or road conditions, we are unable to pick up or deliver your order on the scheduled date, we will reschedule the pick-up or delivery for the next available day in your area or route.

6. Billing & Payments

• All delivery customers are required to keep a valid credit card on file. The card will be charged on or before the scheduled delivery date. Please note that drivers are not authorized to accept payments on behalf of Presto Valet, but customers are welcome to tip drivers directly if desired.
• If payment is not received or if the credit card on file is declined, Presto Valet reserves the right to withhold garments in its possession and/or suspend future pick-ups and deliveries until the outstanding balance is paid.
• In the event of a declined payment, customers will be notified immediately and must provide an alternative payment method within 5 business days. Payments not received within 15 days will incur a late fee of 5% of the total invoice amount for every 15 days that pass.
• Presto Valet may suspend pick-up and delivery services for accounts overdue by more than 30 days.
• We do not charge delivery fees, taxes, or surcharges on your day-to-day dry cleaning orders. However, each pick-up requires a minimum order of $30. If your order total is less than $30, we will still pick it up, but the difference will be applied as a service fee.
• Carpets, rugs, and other bulk or heavy orders will have a $15 fee per pick-up or delivery. Deliveries outside the service area may be subject to additional fees.

7. Customer Responsibilities

• Garment Preparation: Customers must place all garments to be cleaned in the designated Presto Valet bags, with any special instructions (e.g., stain removal, delicate handling) clearly labeled. Any special care instructions should be communicated directly to Presto Valet's customer service, not the drivers. Please put the garments or the provided garment bag inside a plastic bag if rain or snow is expected.
• Please make sure to unbutton your garments, remove collar stays, cufflinks, and any other attachments, and check all pockets before placing your clothes in the drop-off bag. We strongly recommend removing all valuables. While Presto Valet takes every precaution to identify and return any items found with your garments, we cannot be held responsible for lost or damaged personal items left in pockets or attached to clothing.
• Pick-up Location: Garments should be left in a pre-agreed, easily accessible location (e.g., porch, front desk, lobby) for collection. If there are special access requirements (gated community, entry code), customers must notify Presto Valet in advance. Drivers cannot enter homes or apartments but may access porches or garages. Customers in buildings with restricted parking or security must make arrangements to ensure driver’s access.
• Pets: We understand that many of our customers have pets; however, some of our drivers may not be comfortable around them. In such cases, the driver may choose not to enter your property to pick up or deliver an order. The driver or our office will attempt to contact you at that time, and if we are unable to reach you, the order will be rescheduled for the next available service date in your area.
• Secure Delivery: Deliveries will be made to the same pick-up location. Presto Valet is not responsible for items left unattended after delivery. If a different delivery location is needed, this must be arranged in advance (additional fees may apply).

8. Presto Valet Responsibilities

• Garment Inspection: All garments will be inspected upon receipt for stains, damage, or special care instructions. If pre-existing damage is found, Presto Valet will contact the customer before proceeding. If we cannot reach the customer, we will hold the garment until a response is received. If no response is provided by the delivery date, we may return the garment.
• Please note that items with minor imperfections—such as a chipped button, loose thread, small snag, or similar slight defect—may be exempted and sent for cleaning with a tag stating Defective Condition Before Cleaning to clearly document any pre-existing condition.
• Timely Delivery: Presto Valet aims for timely delivery of all cleaned garments. In case of delays due to unforeseen events—such as weather, traffic, equipment failure, employee shortages, or power outages—we will notify the customer as soon as possible.
• Service Guarantee: We guarantee professional handling and cleaning of garments according to industry standards. If a customer is dissatisfied with the cleaning, we will re-clean the item free of charge, as long as the customer notifies us within 05 business days of delivery. A pick-up will be arranged on our next visit for the re-cleaning.

9. Service Hold

Customers planning to be away for up to two weeks may place their service on hold without penalty by providing at least 48 hours' notice. For extended absences, Presto Valet offers storage facilities for an additional fee.

10. Changes to Policy & Termination

Presto Valet reserves the right to terminate pick-up and delivery services for customers for reasons including, but not limited to, non-payment, repeated cancellations, or violations of this policy. Additionally, Presto Valet may update or modify this policy at any time, with customers being notified of changes at least 15 days before they take effect. Prices can change without prior notice. Continued use of the service after such modifications indicates acceptance of the updated terms.

Please contact us if you need further assistance or if your area is not listed. Some zip codes may only be partially covered by our pick-up and delivery services.

Presto Valet reserves the right to refuse services to any customer at its discretion.

Prices are subject to change without prior notice. Please call the store for the most up-to-date pricing.